Feifei Chen

Assistant Professor

Address: 7 College Way, Room 306
E-mail: chenf@cofc.edu


Feifei Chen joined the College of Charleston in 2019. She teaches undergraduate and graduate courses in strategic communication. 

Dr. Chen’s research mainly focuses on risk and crisis communication, issues management, corporate social responsibility, and internal communication. She has received top paper/research awards from national and international communication associations and conferences, including the International Communication Association (ICA), the National Communication Association (NCA), the Association for Education in Journalism and Mass Communication (AEJMC), and the International Public Relations Research Conference (IPRRC).  

Dr. Chen earned her Ph.D. in Communication from Texas A&M university in 2019. She also received her M.A. from Shanghai International Studies University (China), and B.A. from Central China Normal University. Prior to her teaching and research career, Dr. Chen was a strategic communication practitioner working for multinational companies in China.  

Education

Ph.D., Texas A&M University
M.A., Shanghai International Studies University
B.A., Central China Normal University

Research Interests

  • Socially mediated strategic communication
  • Crisis communication
  • Issue management
  • Nonprofit management communication
  • Corporate social responsibility

Publications

Chen, F., Wu, Q, & Nan, Y. (Accepted). Building or unbuilding trust? A reflection on governments, news media, and businesses’ communication during COVID-19 pandemic. In T. Sellnow & D. Sellnow (Eds), The handbook of communicating safety and risk. Mouton de Gruyter. 

Chen, F. (2022). Antifragile paracrisis communication: Managing paracrises as crisis risks and potential opportunities. In W. T. Coombs & J. S. Holladay (Eds.), The handbook of crisis communication. John Wiley & Sons. 

Chen, F. & Holladay, S. J. (2022). Identifying and responding to social media risks: towards an organizational paracrisis communication framework. Corporate Communications: An International Journal. Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/CCIJ-11-2021-0124 

Chen, F., & Cui, X. (2022). Teaching controversial issues online: Exploring college professors’ risk appraisals and coping strategies in the US. Teaching and Teacher Education, 115, 103728. https://doi.org/10.1016/j.tate.2022.103728 

Chen, F., Coombs, W. T., & Holladay, J. S. (2022). Paracrisis and crisis: Guidance from Situational Crisis Communication Theory. In L. L. Austin & Y. Jin (Eds.), Social media and crisis communication (2nd ed.).  Routledge. 

Chen, F. (2021). Unpacking the evolution of a Paracrisis: The case of #DeleteUber. Corporate Reputation Review. https://doi.org/10.1057/s41299-021-00129-1 

Chen, F. (2019). Leveraging interactive social media communication for organizational success: An examination of Chinese net-roots third-sector organizations' microblog use. Corporate Communications: An International Journal. 24(1), 143-161. doi:10.1108/CCIJ-10-2018-0103.